Sports / Mobile
This page sets out the legal framework under which we77 operates for accounts in supported regions of Pakistan, where local law permits access. Read through the scope, your account rights and the contact paths available to you before taking any action on your account.
we77 operates under a policy posture shaped by the laws and regulations applicable in each region where access is permitted. Nothing in this policy constitutes legal advice, and access to the platform depends entirely on whether local law in your region allows it. Where it does, we apply consistent rules across account creation, transaction handling and session controls. All transactions recorded through your account — whether initiated via Bank Transfer, Debit Card, JazzCash, Easypaisa or Raast — are logged and visible in your account wallet history. These records form the evidentiary basis for any dispute or review you raise with us. We do not alter transaction records after they are written, and you may request a copy of your own records through the support channel at any time. Policy terms may be updated when legal or operational requirements change. The current version of this policy is always the one shown on this page. We do not apply revised terms retroactively to completed transactions. If a material change is made, we notify affected accounts through the registered contact method on file.
Transaction records for Bank Transfer deposits are written to your account wallet at the point of confirmation. These entries cannot be altered after posting and are available to you for review at any time through your account history screen.
Debit Card transactions are logged with reference numbers visible in the wallet section of your account. If a discrepancy appears between your card statement and the wallet record, raise it through the support path within the session it occurred.
JazzCash deposits are confirmed in real time and appear as a timestamped entry in your account wallet. The wallet reference and the JazzCash transaction ID together form the complete record for any follow-up query.
Easypaisa transfers generate a matching record on both the mobile wallet side and the we77 account side. Both references should be retained if you need to raise a policy question about a specific transaction.
Raast payments, being a direct bank-linked rail, carry a unique Raast reference. This appears in your account wallet alongside the amount and timestamp — the complete set of fields needed for any account review request.
Not every aspect of your interaction with we77 falls under the same policy clause. The table below distinguishes the four main areas so you know which route applies when you have a question or concern.
Policy rules on account creation, login, identity verification and session controls apply directly to your registered account. These are governed by we77 and available to review in your account settings at any time.
Deposits and withdrawals processed through Bank Transfer, Debit Card, JazzCash, Easypaisa and Raast are covered by this policy. Each transaction is logged, time-stamped and retrievable from your wallet history.
Game content supplied by studios such as Bigtime Gaming, CQ9, JDB, Spadegaming and PlayStar operates under its own provider terms. we77 distributes that content but does not author the underlying game rules or prize structures.
External services — including your mobile wallet provider, bank and internet service — operate under their own separate agreements. This policy does not extend to actions taken or decisions made by those third parties outside the we77 platform.
Your account gives you direct access to the records and tools most relevant to this policy. Transaction history is available from the wallet section immediately after login — every entry carries a timestamp, amount and payment method reference, whether that was a Debit Card charge, a Raast payment or a JazzCash deposit. If you notice an error in a posted record, the correct first step is to note the reference number and raise the query with support before the session closes, since live session data is the clearest evidence available. Account details such as your registered phone number or email address can be updated through the account settings screen; changes to identity-linked fields may require a short verification step that the screen will describe at the time. For any policy question that cannot be resolved through self-service, the support routes listed on this page are the direct path to a human review.
Open the wallet section after login to see a full, timestamped list of all transactions. Each entry shows the payment method used, the amount and a reference ID that you can cite in any follow-up query.
Go to account settings to update your registered contact information. Identity-linked fields will prompt a verification step described on that screen — follow the instructions shown rather than assuming the process in advance.
Use the support contact path to submit a specific question about policy application to your account. Include the transaction reference or account event in question so the review team can locate the relevant record without delay.
You may request a copy of your account transaction records through the support channel at any time. State the date range and the payment method in your request to help the team pull the correct export.
Policy questions are handled through the support channels below. For transaction disputes, have your wallet reference ready before you make contact — it shortens the review significantly.
The live chat option is available from within your account dashboard. Use it for account-specific queries where you can share your reference number directly in the conversation thread.
For written policy queries or formal record requests, email support is available through the contact address shown in your account settings. Include your account ID and the specific policy clause or transaction in question.
Many policy actions — including reviewing transaction records, updating contact details and checking the current policy version — are handled directly inside your account dashboard without needing to contact support.
Account security and data handling practices are applied consistently across all sessions, regardless of which payment method you use or which device you access your account from. Session data is not shared with game content studios; Bigtime Gaming, CQ9, JDB, Spadegaming and PlayStar receive only what is necessary to load and run game content in your session.
Transaction records and account activity logs are retained for the period required by applicable policy and, where relevant, regional law. You may request your own records at any time through the support email or live chat path described on this page.
Cookies are used to maintain your session state and support account security features. The cookie consent prompt appears on your first visit; current cookie settings can be reviewed and adjusted from the footer of any page on the site.
Login verification and session controls are applied at the account level. If you believe your account credentials have been compromised, use the password reset path on the login screen immediately, then contact support to flag the event for a security review.
To request a correction to your account data or to raise a concern about how your information is handled, contact support with your account ID and a clear description of the change or concern. The review team will confirm receipt and next steps.
These questions cover the policy points we hear most often. If your question is not listed here, use the live chat or email support route to get a direct answer.
This policy applies to accounts in regions where local law permits access to we77. Availability depends on local law and eligible regions. If access is available in your region, the full policy applies to your account from the moment it is created.
The current version is always the one shown on this page. We do not apply revised terms retroactively to completed transactions. If a material change is made, registered accounts are notified through their registered contact method.
Open the wallet section of your account after login to view all timestamped entries. For a formal copy or export covering a specific date range, contact support by email with your account ID, the date range and the payment method — for example, Bank Transfer or JazzCash — so the correct records can be located.
Note the reference number shown in your wallet history and raise the query with live chat support as soon as possible. Include the Raast, Easypaisa or Debit Card reference from the same transaction if you have it — matching both references shortens the review considerably.
Standard contact details can be updated from the account settings screen after login. Fields linked to identity verification will prompt a short verification step described on that same screen. Follow the instructions shown at the time; the process varies depending on which field you are changing.
Game content from studios such as CQ9, Spadegaming, JDB, Bigtime Gaming and PlayStar operates under each studio's own provider terms. we77 distributes that content. The we77 policy covers your account, your session and your transactions — not the internal rules of individual game titles.